In the case of complaints regarding damaged goods, destroyed shipments, product issues, or discrepancies between the shipment contents and the invoice, the following steps can be taken:
A.
Fill out the
complaint form and send it to the email address:
customer@proxn.eu, attaching a photo or video showing the defective product, along with a copy of the purchase invoice or receipt.
B.
You can print and fill out the
complaint form, and then send it by post or courier along with the defective product to the following address:
GrycanPack (pro XN Sp. z o.o.)
Paruszowice 27
46-220 Byczyna
Poland
When returning the product, please include all accessories, complete original packaging, and a copy of the purchase invoice or receipt. The outer packaging should be clearly marked with the word "COMPLAINT".
Thank you for your cooperation, and we apologize for any inconvenience.
