proXN

Complaints

In the case of complaints concerning product damage, shipment damage, a product issue or a discrepancy between the shipment contents and the invoice, the following steps are available:

Complete the complaint form and send it to customer@proxn.eu attaching a photo or video showing the defective product and a copy of the purchase invoice or receipt. complaint form

Print and complete the complaint form, then send it by post or courier together with the defective product to:

GrycanPack (pro XN Sp. z o.o.)
Paruszowice 27
46-220 Byczyna, Poland.

When returning a product, please include all accessories, the full packaging and a copy of the purchase invoice or receipt. The external packaging should be marked "COMPLAINT".

IMPORTANT:

A discrepancy between the shipment contents and the invoice may be reported within 3 days of delivery.

In case of shipment damage, a damage report completed with the courier must be provided.

Thank you for your cooperation and we apologise for any inconvenience.

Complaint form
Customer Service Terms

Join the cosmetology revolution.

Headquarters:
Ul. Wspólna 70
00-687 Warszawa

E-mail:
biuro@proxn.eu

Offer your clients breakthrough therapies based on xanthohumol.

We are dynamically developing a network of partner institutions in Europe and around the world. Our products are used by professionals in aesthetic medicine and cosmetology.

Headquarters
Ul. Wspólna 70
00-687 Warszawa

E-mail:
biuro@proxn.eu

pro XN is made up of cosmetology and chemistry enthusiasts whose vision is to make available to people all over the world the benefits of Xanthohumol.